Terms and Conditions
This Terms & Conditions was first published and made effective on November 1, 2019. Last updated on 23rd November 2021.
These Pepe Unlimited Oy's and PIIIA.com's, Business ID 2950462-4 (hereinafter 'Company'), terms and conditions shall apply between you ('customer', 'user, 'you') and Company when you are using our websites, materials or purchasing our products and services (hereinafter 'Services').
Use of Services shall be subject to user's or customer’s acceptance of and compliance with these Terms, and the Privacy Policy of the Services, which the user or customer shall accept to use the Service in accordance with the Terms currently in force. Company reserves the right to modify or replace these terms and conditions at any time, without prior notice.
You agree to use the Services only for non-commercial purposes and in accordance with these terms and applicable laws and regulations in a manner which does not violate the rights of others of or restrict or prevent anyone else from using the Services.
These terms and conditions apply to the following domains and subdomains, our Services and between Company and customer for purchasing products and services and delivery thereof unless Company and customer have otherwise agreed upon in writing:
- - https://piiia.com;
- - https://pakuprojekti.piiia.com;
- - https://vanproject.piiia.com;
- - https://vanforsale.piiia.com;
- - https://kuvakirjat.piiia.com;
- - https://photobooks.piiia.com; and
- - https://pepeunlimited.com.
Please note that some of our Services demand a separate written agreement / contract. In those cases the written agreement / contract defines and details the terms that shall apply between Company and customer.
The Content on the Services & Use of Services:
You must be at least 18 years of age or at least the age of majority in your state or province of residence to use the Services. Minors may use the Services only if they are the age of majority in their state or province of residence, or if you have given us your consent as their parent or legal guardian to allow any of your minor dependents to use the Services.
Company is not responsible if information made available on the Services is not accurate, complete or current. No information, instruction or advice contained in or provided by Company's Services should be construed as legal, medical, technical or other similar advice, information or advice. Based on them, no claims can be made against Company. The material on the Services is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.
The information on the Services should not be relied on for any specific purpose and no representation or warranty is given as regards its accuracy or completeness. Company shall not be liable for any loss, damage or expense arising out of any access to or use of this site or any site linked to it. Any reliance on the material on the Services is at your own risk.
The Services may contain advertising of Company or third-parties and/or links to sites owned and maintained by third-parties. Company does not control the linked sites in any way, nor does Company monitor or check the contents of the linked sites. Company shall not be responsible for the products, services or operations of third-parties or for any material, information or other content provided by them. Company shall not be responsible for the offers of third-parties or the content thereof. In no event will Company be liable for the contents, correctness, reliability or data security of the linked sites.
Please find out more about advertising of Company or third-parties on the Services in the section 'Advertising on our Services'.
Any external links to this Services must link to the main page of the Services. The appearance, positioning and other features of the link must not have a detrimental effect on Company's reputation. When quoting the content of the Services as permitted by law, user must provide proper attribution the source in a good manner.
Company shall be entitled at any time to change, modify, remove or amend the Service or content thereof without advance notice. Company shall be entitled at any time to suspend or close the Services, completely cease offering its content or any section thereof, or limit access to the Services or sections thereof.
User shall provide accurate details. User is responsible for the accuracy and timeliness of the information provided. Provision of false information is prohibited and may occasion consequences. Company is not responsible for any damage or other harm caused from any inaccurate user-entered information.
User shall not misuse the Services. User shall not commit or encourage a criminal offense, transmit or distribute a virus or any other material, which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene. User shall not hack into service, corrupt data, cause annoyance to other users, send spam or try to affect the performance or functionality of any computer facilities of or accessed through websites.
If the user has contravened the Terms, terms or instructions provided separately in the Services, Company shall be entitled to prevent the user's access to the Services and prohibit use of the Services in the future.
Company strives to ensure continuous and undisrupted access to the Services. Company does not, however, guarantee the user uninterrupted, timely or error-free operation of the Services. Company shall not be responsible for interruptions in the Services due to technical defects, maintenance or installation work. Company can’t guarantee the accessibility of the Services.
Registration:
Some of the Services may require registration. When registering as a user of the Services, the user shall provide accurate details. Registration for the services requires a valid email address, as the completion of the registration requires the processing of a confirmation message sent to the user's email. Company has the right to decide without giving a reason whether Company accepts the registration or not. User ID is personal. User may not disclose their User ID to a third party nor give any third party a permission to use their User ID.
When registering, the user chooses an user ID and a password. The user is responsible for ensuring that their password is kept safe and secret and shall be liable for any transactions made with their user ID. If the user notices or suspects that their ID has become public or that their ID is being used in an unauthorised manner, the user must immediately notify Company.
Company reserves the right to terminate the right to use the user's IDs at any time if Company suspects that the IDs are being misused.
Intellectual Property Rights:
The Services and contents, such as texts, images, videos, sounds, trademarks and signs, and the visual appearance of the Services shall remain the property of Company or its co-operation partners and protected by copyright law and trademarks as well as other legislation on intellectual property rights and registrations.
User is entitled to use the Services and content thereof only for their own, non-commercial purposes.
User are not entitled to save, use, share, distribute, send, publish or otherwise make public the Services and content thereof as is or in a modified form except in the limits set forth in these terms or in copyright regulations. User may not modify or replicate the Services or its content or any part thereof.
When user make a printout of or copy of the content of the Services or save a copy on a computer for personal use only, user shall retain in all such printouts and copies notices pertaining to copyright and other rights contained in the Services.
Rights to the Deliverables Prepared and Provided:
In agreeing the commission, the parties agree on the scope of the rights to use the material, artwork, product or similar (hereinafter 'material'). It is defined as part of a separate written agreement / contract, which also defines the other terms and conditions included in the commission.
Company retains ownership, copyright and all other intellectual property rights in the photographs, videos, graphic designs, websites and other similar materials produced by the Company. The customer receives access to the material as specified in a separate written agreement / contract. Access can be restricted based on, for example, usage time, channels or geographic location.
In principle, the customer receives the right to use the material created as the subject of the commission only for personal, private use. Commercial use without a separate agreement is prohibited. The customer has no right to use the material acquired as an individual to market, advertise or present their company, corporate, association or other activities. The customer has no right to benefit from the material in any way financially. The customer is not entitled to participate in the competitions with the material or a part thereof, nor to transfer the material to third-parties for publication. The customer may not modify, modify or manipulate the material.
The right to use the finished material is transferred when Company has received full compensation from the customer for the work or product.
If the customer wishes to use the material for a purpose other than in accordance with the original agreement / contract, this and the additional compensation to be paid must be agreed with Company in advance. The customer does not have the right to transfer the agreed right of use to a third-party, it must be agreed separately.
All originals, including drafts, proofs, sketches and drawings, are the property of Company. Drafts of design work or other material submitted to the customer may not be used, reproduced, copied or reproduced in any way without the consent of Company. Electronically submitted drafts must be discarded and may not be displayed or passed on to third-parties.
The choice of materials to be delivered and used (especially, for example photos and videos) is entirely at the discretion of Company. The customer does not have the right to see for example all the images, videos or drafts, if, in Company's view, they are not good enough technically or artistically.
In some cases, Company retains a digital copy of the ordered products to provide the ability to order additional copies of the same product. In this case, the finished digital product will be stored for 6 months after the order is completed, and Company has no obligation to store the finished products or materials thereafter. In the case of Piiiabooks -bespoke photo books, the finished digital copy of the ordered product will be kept for 24 months.
Pending orders, for example due to unpaid payments, will be retained for 6 months, after which Company reserves the right to delete both the Customer-provided materials and the unfinished digital products and/or the finished physical products that have not been delivered.
Company and its service providers and subcontractors have the right to retain copies of the finished product and use the products, materials or drafts thereof for their own marketing promotional and advertising use, portfolio use, trade publications in the field, trade fairs and expos and competitions without permission. Company respects the customer’s privacy and uses situational judgment in the presentation.
User-Provided Content and Customer-Provided Material:
User is responsible for the content and materials (hereinafter 'material') that they produce and deliver to the Services or that they send to other users or third-parties through the Services. In particular, the user is responsible for ensuring that the material provided by the user does not infringe copyright or other rights, good manners, legal or regulatory requirements, or that it is not infringing or inappropriate.
If user has provided such material to Company, other users or third-parties / service providers, Company has the right but not the obligation to remove or prevent the use of such infringing material. The submitter of the content is responsible for all costs incurred by Company due to its illegality, infringement or the like.
Advertising on the Services is prohibited without permission. The ban on advertising applies in particular to messages sent for commercial purposes, but so-called spamming is also included.
Company is not responsible for the materials provided by users or customers, and is not responsible for their possible loss.
User grant to Company the right to freely and free of charge to edit, copy, publish or not to publish, make available to the public or not make available in whole or in part (including marketing and other business) material submitted by the user to the Services or provided by the user on the Services. Company may publish content and material provided by the user on the Services, to other websites and social media services, as well as to various sections of the Services. Company has no obligation to retain the material it receives. The sender of the material undertakes not to make any claims against Company in connection with the material sent by they. The user is responsible for all claims for compensation and other claims made by third-parties related to the use of the material submitted by them.
User must not provide Company with any confidential information through the Services. User agrees that any information or material provided to Company by them and any person acting on their behalf through the Services will not be treated as confidential.
In particular, user is responsible if the material contains images or other material of a minor (or a protected adult) and warrants that they have obtained permission from a parent or legal guardian to use and reproduce those images or other materials.
In the case of commissions, the material sent to it by the customer is used exclusively for the execution and processing of the commission. The copyright of the material sent by the customer remains with the customer. By submitting any material, you agree to grant Company the full right to use that material. Company has the right to modify, use and republish the material sent by the customer in the relevant part of the Services free of charge.
In order for Company to use the material submitted by the customer, the customer declares that the submitted material is the result of their own original work, or they have the express consent of the right holder to use and add the material to the Services, and their actions do not violate any applicable law; and they have the right to grant Company the right to use the material as described above.
The Customer undertakes to indemnify Company or a third-party for any costs and damages that may arise from the use of the Service in violation of this clause, and is responsible for answering claims for compensation submitted by rightholders or third-parties of the material submitted to the Service.
When submitting photographs taken by the photographer, for example, the user must pay close attention and, if necessary, check the scope of their own access to them. If the right to use copies of the material is limited to personal and private use, Company must be notified in advance before confirming the order. In this case, the right to use the material may affect and limit our ability to use the finished part of our Services, for example in our marketing use.
The material sent by the customer and provided to Company should be in its original versions. Photos can be from your phone, camera or scanned in paper photos. Although photos need to be enough high quality for printing or publishing. Photos uploaded from social media channels afterwards or sent/received via messaging apps are usually too low resolution. If needed, Company is able to create for example a Piiiabooks -bespoke photo book using those low resolution photos though - but the customer must know that the best printing quality can't be guaranteed and photos could look grainy or blurry in the final product.
The choice of the materials to be used in the final Deliverables subject to the commission and in the Services section is entirely at the discretion of Company. In connection with the delivery of the material, the customer may inform Company if they wish a certain part of their material to be included in the finished product or the Services section. However, this must be brought to the attention of Company before Company has started the desinging work of the commission. Company can also offer the customer the material selection and curation assistance at an additional fee.
The material submitted for the commission will be stored during the production process and deleted within at most 45 days from the completion of the order. Company reserves the right to retain copies and utilize of the final product or the part of the Services produced for customer (for example Piiiabooks -bespoke photo book) for the purposes of Company's own marketing, promotional and advertising use, portfolio use, trade publications in the field, trade fairs and expos and competitions.
Company is entitled to use third-parties and subcontractors to carry out its Services or parts thereof and customer commissions. The material provided by the customer to Company will be passed and delivered on to third-parties and service providers only to the extent necessary to process and complete the order.
Company reserves the right to refuse to produce or provide the Services or any part of the Services from material submitted by the customer which, in the opinion of Company, does not respect all of the above or is otherwise offensive or inappropriate.
Submission and delivery of material:
If the customer sends or delivers material to Company for use in their commission or order (for example printed photos or drawings for their Piiiabooks -bespoke photo books) by post or other means of delivery, Company shall not be liable for any damage or loss thereof. Company shall not accept liability for damage or loss of Customer-provided material or other information, and Company decline any claims in this respect, such as compensation of material cost or cost of the data carriers, and the costs of taking the photographs or compensation for the value of the lost memory. Company shall not accept liability for damage or loss of your digital pictures sent in to Company via internet, mobile communication, or on USB storage devices, DVD or other data carriers. We recommend that you always back-up your digital data. Company cannot be held responsible for the loss of materials sent by the customer.
The material delivered by the customer by post or other means of delivery may be damaged during delivery, as a result of which the material may appear wrinkled, folded, streaked or similar in the finished part of the Services.
Upon receiving of the material provided by the customer, Company will temporarily store the material. Company is not responsible for the storage, warehousing or possible loss or damage of the material.
Company has no obligation to return the material received to the sender. If the customer wishes to return the materials they have submitted by post or other means of delivery, an additional fee will be charged. Company is not responsible for damage to or loss of material, even for return. The material may be returned separately from the completed part of the Services. If the customer does not want their materials returned, Company will either recycle them or destroy them, at its sole discretion, without any liability for the materials.
If desired, the customer can also submit material via Internet services such as Dropbox, Google Drive or WeTransfer. In this case, Company only has access to the material and/or public profile shared by the customer. Please read the privacy policy of the services before using them. Company is not responsible for the damage or loss of data transmitted using the data transfer method chosen by the customer.
Third-party Rights:
Customers are solely responsible for ensuring that they are entitled to the required copyright, trademark, privacy and other rights to the material they send in.
Should any third parties assert any claims against Company in connection with customer's order on the grounds of an infringement of such rights, customer will be liable to ward off these claims at their expense and to indemnify Company for damages incurred.
Limitation of Liability:
The Services, including content, is provided 'as is'. Company does not, however, guarantee the customer uninterrupted, timely or error-free operation of the Services. Company may, at its sole discretion and without notice amend, change or remove portions of the Services. Company is not liable for the correctness, reliability, errors, deficiencies, inaccuracies or other shortcomings of the information or content provided by the Services. Company shall not be responsible for damage possibly occurring to the customer from incorrect or deficient information or information open for interpretation.
Company cannot guarantee the data security of the Services, the content thereof or any information distributed via the Services, nor is Company responsible for ensuring it. Company shall not be held liable either for any information the user sends or receives or fails to send or receive via the Services.
To the extent permitted by applicable law, Company shall not be liable for any direct, indirect, incidental or indirect damages, including, but not limited to, the information or data or any damages whatsoever resulting from loss or corruption, or any damages whatsoever resulting to loss of profits or revenue or business interruption resulting from the use of the Services, even if Company had been informed in advance of the possibility of such damage. The maximum amount of the Company's liability is the price paid by customer for the paid service in question.
Company is not responsible for the Services presenting and displaying the colors, proportions and details of the Services and products with 100% accuracy. In the completed part of the Services and in the products, the colors may differ from the original Customer-provided material and its colors. Any differences in tone may be due to color and brightness adjustments on the screens, as well as printing limitations.
Please note that some of the Services and products are handcrafted individually, so there will be variations and variability in appearance. When agreeing the commission, the customer must be familiar with the Company's previous work. The customer accepts that the style of implementations (including but not limited to photography and videography style, host style, graphic design style, and website style) may change over time or due to circumstances. Shooting and filming are basically and generally carried out in natural light, without a studio, unless otherwise agreed. Company does not warrant that the Deliverables and the material arising from the Services and commissions will be of the same style as the material previously produced.
If the commission is executed in a fast-paced situation, the recording, including but not limited to, taking photos or filming videos, of any single event cannot be guaranteed. Company is not liable if a particular event has not been recorded or immortalised.
Customer is responsible for the material provided to Company, including, but not limited to, its accuracy, usage and copyright rights, and legality. Company is not liable for spelling errors that have been in the material provided by the customer. Company is only responsible for the contents if it is part of the commission. Even then, the customer is obliged to check the correctness of the content. After the customer approves the draft or proof and/or after completing the revision round / the preview phase, Company will no longer be liable for the content, nor for any material errors thereafter.
Company is not responsible for the possible loss of the material you provide or the digital versions of the completed Services or parts thereof. Company is also not obligated to replace the incomplete Service or a part thereof. It may not be possible to retain the provided material and incomplete Services or portions thereof, for example, as a result of an unforeseeable force majeure beyond the control of Company, such as an accident or unexpected hard disk failure.
After the performance of the Services and commissions, it is the customer's responsibility to take care of, use and store the Services or part thereof, unless maintenance has been separately agreed. For example, Company is not responsible for updating the website that has been commissioned or for any resulting problems if it is updated by another party. Company is also not responsible for any problems or error conditions caused by the customer or third-party code changes or other activities. The customer must also take care of the security of their website in the way they deems necessary.
Terms of Order & Ordering:
These terms apply to you if you purchase a paid product or service from the Company.
Company sells products and services for major individuals, companies and corporations. These Terms of Order, - Payment and - Delivery and Cancellation and Return Policy apply to the purchase and delivery of products and services sold with the following domains and subdomains, unless Company and the customer have agreed otherwise in writing: https://piiia.com, https://kuvakirjat.piiia.com, https://photobooks.piiia.com and https://pepeunlimited.com.
In the case of the Custom Van Build Service marketed and sold on Company's subdomains https://pakuprojekti.piiia.com, https://vanproject.piiia.com and https://vanforsale.piiia.com, the terms and conditions between Company and the customer are defined in a separate written agreement / contract drawn up at the time of the sale. The written agreement / contract defines and agrees in detail about the Service (the Custom Van Build Service) and its terms.
In addition to the above, Company has its own, separate web shop, which sells Company's products and services. You can find the online store at: https://shop.piiia.com/en. The web shop has its own, separate Terms of Order, - Payment and -Delivery and Cancellation and Return Policy: https://shop.piiia.com/en/terms, and Privacy Policy and Data Protection Policy: https://shop.piiia.com/en/privacy.
Customer will place an order with the Company either orally, on the Services, by using the inquiry forms on the Services, by email, by telephone, on social media channels or in writing. By placing an order, the customer accepts these terms. An order is considered created when Company receives the order. Company will confirm the order placed by the customer by email.
In some of the Services, Company sends first a quote for the customer by email based on their inquiry. Then a binding order is created and takes effect when the customer accepts the offer and terms and conditions received. Company confirms the customer's order by email as soon as possible.
If customer has not received an order confirmation email within three (3) working days from the order, they are asked to contact Company by email at: info@piiia.com or info@pepeunlimited.com.
When placing an order, the customer is obliged to provide their complete contact information, which includes at least the name, address, telephone number and email address of the private customer.
Company reserves the right to refuse orders, for example in special situations, and Company is not obliged to state the reason for such refusal. Company also has the right to choose its customers without the obligation to justify its decisions in its customer choice. If Company detects potentially illegal material when executing orders, the order will not be processed and it will be suspended.
The contract between Company and the customer can be valid for an agreed period of time (for example from the acceptance of the order and the quote to the last due date) or indefinitely. In the case of contracts valid until further notice (indefinitely), it is agreed in a separate written agreement / contract and its appendices that one (1) to three (3) months' notice may be given. An agreement / contract in force until further notice (indefinitely) must be terminated in writing.
The agreement / contract is between Company and the customer. Both parties undertake to keep confidential all information related to the contract, service and/or its pricing.
Some of the Services require a so-called deposit / upfront fee. Company will not proceed with production of the order and commission until payment is completed and received. Read more in the section 'Pricing and Terms of Payment'.
Company is entitled to use third-parties and subcontractors to carry out its Services or parts thereof and customer commissions. The material provided by the customer to Company will be passed on to third-parties and service providers only to the extent necessary to process and complete the order.
Customer-Provided Material for the Commission:
Some of the Services require the delivery of customer-provided material to Company. In this case, the commission can not be started and executed until the material provided by the customer is received. Some of the Services also require more detailed and extensive background material and briefing for our Company. If the customer provides only vague and concise information and material, they must understand that it may be reflected in the outcome of the commission and the finished product or part of the Services.
Customer is obliged to provide the background material and other material required for the order to the extent agreed in the contract or when confirming the order. If the customer does not provide the information, background material or other material required in the commission in accordance with the schedule agreed with the Company or the commission is delayed for any other reason attributable to the customer, Company has the right to postpone the commission and delivery of the completed part of the Services.
Company may also offer the customer assistance in producing, editing, selecting or curating this material for a separate additional fee.
Draft, Proof & Revision Round:
In some of the Services, the customer is given opportunity for a so-called revision round, a preview phase. In it, Company makes available to the customer a draft or proof copy of the commission given by the customer to Company. The customer can accept the draft or proof as it is, with changes or reject it.
The number of revision rounds is agreed in a separate written agreement or in connection with the offer. Unless otherwise agreed, Company’s design services generally include one (1) revision round. Subsequent new revision rounds will be subject to a separate surcharge. These additional payments must be made in full before the customer can receive the deliverables and the finished product as part of the commission.
The customer can accept the draft or proof as it is, without any changes. If desired, the customer can also omit the revision round, the preview phase, in which case the draft or proof is considered directly accepted as such, without any requests for changes.
The customer may also accept the draft or proof with the change requests they specifies. In this case, Company completes the commission, taking into account the change requests. If the requested changes go beyond the offer, plan and contract, Company will inform the customer of the estimated total or hourly cost of the additional work required. The customer decides whether additional work will be carried out and the work would be agreed in advance.
Unless otherwise agreed, the customer may make a few small change requests during the revision round. A request for change means a request for alteration of an existing design with specific instructions for placing, replacing, resizing, or altering specific section, images or text on specific pages. However, change requests may not require excessive design changes, including, but not limited to, the creation of an entirely new draft or proof, a complete redesign of majority of sections or parts, vague (non-spesific) requests to alter the design, submission of new material or replacement of old, and alteration of the model, dimensions or orientation.
If the customer does not want to carry out additional work or otherwise does not accept the draft or proof, the commission can be cancelled. If the commission is cancelled, the customer will be responsible to pay the Company for the work done up until then.
If the customer has been informed of the revision round but does not return the matter to the Company (within 14 days), the draft or proof will be deemed directly accepted, without any request for change. The execution of the commission will continue until it is completed.
The customer is responsible for reviewing, previewing and proofing the proof copy. The customer should perform a final proof of the draft or proof copy for any spelling, date, alignment or other related issues. Once the draft or proof has been accepted by the customer, no requirements or needs for change can be demonstrated. The completed product or part of the Service can no longer be modified or edited once the draft or proof has been approved.
Terms of Delivery:
These terms apply to you if you purchase a paid product or service from the Company.
Company shall deliver the Services to the customer after the customer has made the payment in accordance with the payment terms.
The customer must always ensure that they provides them complete and up-to-date contact information when placing an order. Company will not make any changes to the delivery address after the order has been confirmed.
In the event the delivery of the Services ordered by the customer is delayed due to the customer, for example incorrect order information, Company shall not be responsible for possible damage incurring due to the delay.
If we the Services have been ordered intented and purposeful with wrong billing and delivery address and/or not to the country where the customer belongs, Company is allowed to cancel the order and have right to not to sell the Services.
The completed Services will be delivered to the customer either by post or in digital form;
— By post:
Company primarily delivers the Services to addresses in Finland and other EU countries. The customer can inquire from Company about possible deliveries to a country outside the European Union. Please note that it might not be possible for Company to deliver to some locations. International customers are responsible for their country’s customs, taxes, duties and/or VAT fees. Payment of those charges may be necessary to release your order from customs on arrival.
Delivery charges will be added to the price of the Services delivered by post, unless otherwise specified. Delivery charges depend on the final weight, volume and destination country. Company deliver orders by letter or package via Posti / Finnish Postal Service (or Matkahuolto). The customer will receive a delivery confirmation by email when the delivery is on its way. If the delivery method is a letter, the delivery may not include the shipment ID and therefore the delivery cannot be tracked through a tracking code.
If customer do not collect the order on time or if the order returns to us due to an incorrect address, Company will charge extra delivery charges and any other costs incurred by Company. In this case, the order will also be charged for its full value. If the order is returned to Company, it will be stored for 6 months. Thereafter, Company reserves the right to delete, lose and destroy the order, delivered materials, unfinished digital products and / or finished physical products that have not been delivered.
— In digital form:
Orders delivered in digital form will be delivered by email to the email address provided by the customer in their order.
The email sent separately contains tthe products or services ordered, possible files, a possible link and other guidance depending on the situation. The customer is responsible for the link through which Company distributes the files to them. The customer should download the material to be shared via the link to their own computer, and preferably also back it up. The customer must download the material within 2 weeks at the latest. After that, the link is no longer required to be valid.
If the digital material is desired to be delivered in another way, it must be agreed with Company separately. In that case, the customer is obliged to reimburse the costs incurred for another method of delivery, such as memory stick and delivery charges.
Delivery time:
The estimated delivery time is determined on an order-by-order basis and as per contract. The Services are intended to be provided and delivered in accordance with any delivery time estimates announced in the Services. Commissions and manufactured and modified goods are made to order, in which case the production time varies according to the current order situation, and from time to time the production time may be extended due to production queue. Delivery times given are estimates only.
Possible delays in delivery times will be announced to the customer by email.
Some of the Services are highly affected by the exchange of information between the customer and Company. Delivery may be delayed if the customer delivers incomplete material to Company or if the delivery of the agreed material to Company is delayed. It is the customer's responsibility to guarantee Company a work environment that offers peace of mind, otherwise Company is not responsible for the quality of the delivered material.
Pricing and Terms of Payment:
These terms apply to you if you purchase a paid product or service from the Company.
The prices of the products and services shall be determined according to the price list applicable at each given time or according to the offer made. All the prices shall include VAT except when shipping to countries outside the European Union. Company reserves the right to change the prices and delivery charges without prior notice. The products or services may be offered occasionally for sale on the Services.
For some of the Services, the price list is not fully published on the websites. According to the customers requirements and needs, manufactured or modified Services' final price will be determined on the basis of final product and its requirements. Including but not limited to service level, size, page count and the amount of material provided by customer. Customers have opportunity to request a quote from Company using various ways of contact.
Customer must pay for the Services using the payment methods stated in the Services. Payment methods used are depending on the Services a pdf-invoice received by email, PayPal payment or bank transfer (receive the bank details to your email for payment). The payment methods may vary from time to time, or from country to country. Customer is responsible for any bank charges.
For S, M and L size piiiabooks - bespoke photo book packages, payment can also be made in the Company's own separate PIIIAshop -web shop. You can find the web shop at: https://shop.piiia.com/en.
Delivery charges will be added to the price of the Services delivered, unless otherwise specified. International customers are responsible for their country’s customs, taxes, duties and/or VAT fees. Payment of those charges may be necessary to release your order from customs on arrival.
Unless otherwise stated in the order confirmation or the contract, the total purchase price of the order is due immediately after the contract is entered into.
When paying by invoice, the customer undertakes to pay all instalments in accordance with the total price of the product and the payment schedule stated in connection with the order. If the payment is not made before due date, no orders will be delivered to the customer.
Customer will be obliged to pay the invoice once they have confirmed the order. Company shall have the right to charge interest according to the Interest Rate Act (as amended from time to time) for late payments. In addition to interest, Company shall have the right to charge the customer standard recovery and notification fees resulting from the recovery. Any comments on the invoice must be submitted in writing before the invoice due date.
If customer has not paid previous invoices and one or more payment reminders have been sent to the customer, Company reserves the right to refrain from sending or executing new orders until it has received full payment.
Commissions and orders that require printing will not be sent to the print provider until the full payment has been made to Company and received by Company.
Some of the Services require a so-called deposit / upfront fee. In this case, customer pays 50% of the price presented in the offer when confirming the order and the commission. The due date of the deposit / upfront fee is defined as 'Immediately' and Company will not proceed with production of the order and commission until payment is completed and received. The final payment (50%) will be invoiced at the time specified by Company itself, usually when Company has completed its share of the process and the Service or part thereof is ready to be sent to the print provider, or otherwise as the commission progresses. Any additional work ordered by customer will be invoiced in connection with the final instalment.
The Services excluded from the offer must be agreed in advance with the Company. If the customer requests deviations from the offer, contract or commission or additional work, they will be invoiced in accordance with the Company's valid price list. Any additional work will be invoiced in connection with the final instalment.
For technical commissions, customer must familiarise themselves with the default performance they contain, for example what the website, its structure, requirements and functionalities allow. On a case-by-case basis, possibilities can be negoatiated with customer to extend the performance for an additional fee.
Company also invoices the customer for travel and accommodation costs, as well as per diems if the execution of the commission requires on-site travel, unless otherwise agreed. Travel expenses are charged for destinations more than 20 kilometers away. If the execution of the commission requires in terms of duration, location or circumstances, customer must provide Company with the opportunity to dine and indicate a place where Company can rest during the day. Breaks are billable time.
The right to use and publish the Deliverables begins when Company has received all payments from the customer, unless otherwise agreed in writing in advance.
If customer have revised and approved the draft and/or the proof, but do not submit requested materials necessary to complete the commission or for the progress of the commission within 14 days, Company has the right to invoice the work hours done up until then, even if the commission has not yet been completed.
If customer cancel the commission, customer will be responsible to pay the Company for the work done up until then, and including but not limited to any costs and expenses incurred from the cancellation of the work, possible material purchases and unnecessary manufacturing costs, and compensation for lost profits.
In the event of return debits, Company shall be entitled to reimbursement of any cost and bank fees related thereto.
Company reserves the right to cancel the order in case of obviously erroneous price. A clear price error means a possible pricing error of the Service in such a way that the price of the product differs significantly and clearly from the correct price of the product, and has been substantially incorrectly updated, for example for a technical or human reason.
Gift Cards for the Services:
Gift Cards can be redeemed through the Services, unless otherwise stated in the gift card or in the special terms of the gift card. Piiiabooks -bespoke photo book design service Gift cards may be used only on the Piiiabooks -bespoke photo book design service.
Gift Card balances will be applied against the total amount of the order placed. Any unused Gift Card balance will remain on the Gift Card. If any purchase exceeds the Gift Card balance, the excess amount must be paid with another payment method accepted on the Services. The gift card can only be used before the ordering process is completed. The gift card cannot be exchanged for cash.
After the expiry date, the gift card has lost its value and cannot be used as payment or reactivated, nor can any remaining value be reimbursed.
Keep your gift card safe. Lost or stolen cards will not be replaced. Note! Gift cards have no right of return.
Cancellation and Return Policy:
These terms apply to you if you purchase a paid product or service from the Company.
— Commissions, Service agreements:
The 14-day cancellation period begins from the time at which the commission, service agreement was finalized.
The cancellation right does not apply to service agreed for a spesific time. A cancellation period for such services may, however, be specified in the separate terms and conditions of sale.
The consumer does not have the right to cancel the purchase if the service has been completed entirely (f.ex. the order has sent to the print provider) upon the consumer's request before the cancellation period ended and the consumer has been informed of the lack of a cancellation right.
Such a above-mentioned request can be considered when the customer purchases and orders the service from the web shop, while accepting the terms and conditions with their purchase decision. The consumer must be informed of the terms of the cancellation right or of the compensation liabilities related to cancellation.
If service provision has begun upon the consumer's request before the cancellation period ended - and the service is subsequently, partially completed, cancelled, the consumer must pay the Company reasonable compensation, calculated in proportion to the overall price of the agreement.
Reasonable compensation to be paid to the Company must take into account the work already done, the measures resulting from the suspension of work, possible purchases of materials and compensation for lost profits.
If the work delivered is not satisfactory to the customer, customer or Company may cancel the commission, in which event the customer agrees to pay the Company for the work done up until then.
If the commission has been cancelled before it's completed, customer will not be entitled to receive the Deliverables, and all rights shall remain with Company.
Company shall assume that the commission has been cancelled if customer fails to respond Company request(s), or not submit requested materials for the progress of the commission within 14 days. The money paid by customer will not be refunded in this case.
A full fee must be paid for the completed material ordered and delivered (revised as the proof), regardless of whether it is used or not by the customer. Customer will be entitled to receive the Deliverables.
In the event of cancellation by Company (f.ex. because of illness etc.), it is obliged to inform customer as soon as humanly possible. Company's liability shall be limited to a full refund of any fees paid.
Company has the right to suspend the execution of the commission / assignment before the end of the agreed period in places and situations where someone behaves threateningly or violently towards Company or due to inappropriate behavior.
Company has the right to refuse to accept orders and also to terminate contracts if the material provided by the customer contains illegal, inappropriate, unethical, offensive, or otherwise suspicious content.
— Digital services:
The 14-day cancellation period begins from the time at which the agreement concerning the digital content was finalised.
The consumer loses the right to cancel the purchase if the delivery of the digital content was started during the cancellation period with the consumer's consent and the consumer was informed of the loss of the cancellation right.
Such consent may be deemed to have been obtained when the customer activates the service via the link provided in the activation email and/or access rights to the service or content are created for the customer's username.
— Goods:
The 14-day cancellation period begins upon receipt of the goods ordered (or the final instalment of goods ordered).
; Manufactured or modified goods:
The cancellation right does not apply to products manufactured or modified according to the consumer's wishes or otherwise clearly made to correspond to the consumer's individual needs.
Cancellation of confirmed placed order is not possible. Such goods cannot be returned because, by their nature, they cannot be returned for resale, inter alia because the finished products contain the customer's personal information.
Company has the right to refuse to accept orders and also to terminate contracts if the material provided by the customer contains illegal, inappropriate, unethical, offensive, or otherwise suspicious content.
; Other Goods:
Consumers shall have the right to cancel the purchase made in the Services within 14 days from receipt of the goods. Should customer exercise their cancellation right, their must inform Company by email info@piiia.com or info@pepeunlimited.com always before shipping the goods.
Right of return applies only for products that are in unused condition, in their original packaging and marketable products. Please note, that the goods must be returned within 14 days of giving the cancellation notice. Company do not accept returns sent more than 14 days after receipt of the ordered goods.
NB! Company is not responsible for the cost of return. The consumer must cover the costs of returning the goods.
Once Company has received the returned goods and verified that they meet all the requirements, Company will refund the price of the goods to the customer. Company is entitled to a refund of any costs and bank charges associated with the refund.
Defects and Complaints:
These terms apply to you if you purchase a paid product or service from the Company.
If the product you ordered has been sold out or the service can't be provided, Company will inform customer as soon as possible, always by email.
The Customer must inspect the received products for any possible defects. In the event ordered products are missing from the delivery or the delivery is otherwise defective, customer must inform Company of the issue without undue delay by email info@piiia.com or info@pepeunlimited.com, within 14 days after receiving the order.
Company may primarily repair the fault or deliver a new product. If the product is partially defective, you can only complain about the defective part.
Company is not responsible for spelling errors that have been in the material provided by customer. In the case of printed products, a slight color deviation is not considered a defect and will not be accepted as a subject of complaint. Please observe that pictures of insufficient quality (f.ex. digital pictures with low resolution), wrong / unsuitable file formats or definitions, an erroneous product selection, erroneous order quantity or spelling error due to human error are excluded from complaints. Customer is responsible for carefully verifying that the information provided is suitable for printing the product before submitting the files to Company.
Commissions that include the draft or the proof and revision round, means that the draft or the proof is accepted by the customer and errors found after approval are not considered errors.
Any restrictions encountered during the technical implementation phase that are inconsistent with the draft or the proof will be resolved in writing by a separately agreed compromise.
Company provides no warranty that the deliverables provided, including but not limited, the Piiiabooks -bespoke photo books, will not tear or fade, or that they are water-resistant.
If the order has been damaged in the transportation, please send reclamation to Finnish Postal Service / Posti (or Matkahuolto) immediately.
Force Majeure:
If Company fails to comply with the terms and conditions or provision of Services hereunder because of unusual adverse circumstances outside of its control due to force majeure such as, but not limited to, labour strikes, civil unrest, war or natural catastrophes, shall such circumstances result in relief from damages and other measures. Company shall not be deemed to be in breach of an agreement, or otherwise be liable to customer, caused by a reason beyond Company's control (force majeure). In these cases customer shall not have a right for compensation from Company for breach of contract.
Personal Data:
Please make sure you read through our Privacy Policy, Data Protection Policy and Cookies Policy. The link is visible alongside other important links within the footer of every page on Company's websites.
Applicable Law and Dispute Resolution:
These Terms shall be governed by and construed in accordance with Finnish law. Any dispute arising out of these Terms will be primarily settled in good-faith negotiations between Company and customer. Should the parties fail to settle the dispute this way, it shall be finally settled in the Kymenlaakso district court.
Contact information:
Pepe Unlimited Oy & PIIIA.com
info@pepeunlimited.com
Advertising on our Services:
Advertising - / Affiliate links:
The content of our websites and digital products may contain so-called advertising - / affiliate links, through which the Company may receive commissions or other benefits.
Advertising - / Affiliate links are clearly marked with a * in front of the link and/or the words '*Includes an advertising - / affiliate link' ['*Sisältää mainos- / affiliate-linkin'] or 'Commercial collaboration: X' ['Kaupallinen yhteistyö: X'] in connection with the relevant content.
The content of our websites, our social media channels or our newsletters may recommend products, items and services, as well as offer benefits or discounts in cooperation with selected partners.
Commercial cooperation & Other benefits received:
The Company makes commercial cooperations and enters into partnerships that suit its values, channel themes and audiences.
Commercial cooperation means the content that the Company produces based on an agreement with a advertiser. Company receives compensation in the form of money or a cash-equivalent benefit. Cases where content production has been agreed between the Company and another party without a fee or an equivalent economic benefit are also interpreted as Commercial cooperation. The content to be produced can be a blog post, an article, an Instagram post, a YouTube video, or the like, where information can be provided, experiences shared, a product, destination or service evaluated, or the like. Benefits or discounts may also be offered to the followers as part of commercial cooperation.
Other benefits received can be for example product samples, sponsored goods and services, invitations, press trips and commissions from affiliate links. The difference with Commercial cooperation is that no content production has been agreed between the Company and another party. The Company has received the benefits without obligation. However, if the Company voluntarily produces content from these benefits into its channels, the benefits obtained must be disclosed.
We label openly about Commercial cooperation and Other benefits we receive in all channels to which we produce content related to the cooperation or benefit, in connection with the relevant content. We clearly mark Commercial collaborations at the beginning of the content using wording 'Commercial collaboration' ['Kaupallinen yhteistyö'] and the name of the another party responsible for the marketing.
We clearly state the Other benefits we have received, for example by using the words '*Product/Service gifted/sponsored' ['*Tuote/Palvelu saatu/sponsoroitu'] or '*Includes an advertising - / affiliate link' ['*Sisältää mainos-/affiliatelinkin'].
Our websites, content, products and services (including free ones), social media communications and newsletters may recommend or promote products, items and services, even without Commercial cooperation or Other benefits received.
Third-party Advertising:
Third-party advertising may also appear on the Services. The Company is not responsible for the provision of third-party products, services, or material, data or other content generated by third-party.